Returns

How can I cancel my order?

  • Please contact us using our HELP feature on the bottom right of our website if you wish to cancel your order. Orders may only be cancelled if the customer has not approved the proof yet. Once the proof has been approved, the production process begins, and no changes or cancellations are allowed. The set-up fee for an order is non-refundable.

Can I Return My Order if I don’t like the finished product?  What is the return policy?

  • Given that this order was designed by you and for you, all custom orders are non-refundable. All orders are inspected by our Quality Control Team before shipping to you. Lids does stand behind the quality of our product, so please contact us if you have any quality concerns.

Please Note: SETUP FEES are non-refundable if an order is cancelled.