Frequently asked questions

Yes! If you already have a logo that you would like to use in your customization project, you can upload it through our customization tool.

After selecting the hats for your project, you can upload your logo or browse our library of images and fonts to add text and make your caps unique.

Please note: There is a standard set-up fee of $25 on orders of less than 24 hats.

Suggested file types are PNG and JPEG. We don't currently support .DST files.

You warrant and represent to CustomLids that Purchaser (you) are lawfully entitled to reproduce and embroider the logos, text and any trademarks used in the material ordered and has full authority to authorize CustomLids to reproduce and copy such logos and material. Purchaser shall indemnify and hold harmless CustomLids from any and all loss, cost, expense and damages of any and all manner of claims, demands, actions, and proceedings that may be instituted against CustomLids on grounds alleging that said embroidering violates any copyright or any proprietary right of any person.

Any order containing a trademarked logo will be refunded to the customer, with the opportunity for the customer to submit another order to include logos that are NOT TRADEMARKED. Please refer to our FAQ for additional details.

Print and embroidery thread offer similar colors, but print has a much larger range of colors and tone options. Embroidery thread works best to highlight the bolder aspects of color to help your logo or design be seen when added to a hat. You will receive an email proof of your design before production starts. This proof will show the actual thread colors that will be used. We will have you approve the design proof to ensure that it matches what you envisioned.

Embroidery Pricing

Base pricing for embroidery on any side of a hat is $12 per side, $7.99 for a mask. All additional embroidery options and locations are shown below. This pricing does not reflect volume discounts.

Premium Upgrades

Raised Embroidery - $6.00

Specialty Thread - $6.00

Volume Discounts

10-24 units: 25% off

25-49 units: 35% off

50-99 units: 40% off

100-249 units: 50% off

250-499 units: 55% off

500+ units: 60% off

Set Up Fee / Digitizing

Each order has a SET UP FEE applied. This fee covers all areas of setting up your order, but most importantly includes digitizing your design. Digitizing is the process of converting your logo into a file format used by industrial embroidery machines.

This fee is waived on orders of 24 or more hats.

It is non-refundable if an order is cancelled.

An image of the stitch file will be emailed for approval for custom logos only.  Any design created using our DESIGN GALLERY logos and our FONTS from our site will be sent to production without a design proof being sent.

NOTE: Not all artwork translates to an exact match. Some elements and detail may be removed in order to create the best overall design for embroidery.

YES, the process to create an embroidery be used on each logo separately in order to create great embroidery designs.

1-2 business days.

Yes. The preferred file types are DST, EMB, and PXF.

Once we receive your files, we will evaluate them to ensure they will meet our quality standards and your SET UP FEE may be refunded

Photographic or portraits

Unfortunately, we are unable to embroidery portraits or detailed photographs.

Yes, we have to individually digitize each of your logos

Premium Digitizing

Digitizing is the process of converting your logo into a file format used by Industrial embroidery machines. Lids Premium Digitization provides a high quality, intricate stitch file with the best level of detail available. Hat sold separately. 

1-25 units: $10

25-100 units: $15

101+ units: $25

For expedited shipping, there is a minimum additional shipping charge of $25, or an additional shipping charge of 10% of the order total (whichever is greater).  For example, if an order is $150, the expedited fee will be $25; or if an order is $350, the expedited fee will be $35.

On average, from the time you approve your proof, your order should be completed and shipped within 10-15 business days from the time you approved your design proof.

Design Proof

Our goal at CustomLids is to provide the highest quality of products in a timely matter. Design Proofs are sent for each order containing new custom artwork unique to the customer. If a design proof has not been responded via the proofer and/or help feature within 30 days of the most recent design proof, CustomLids reserves the right to manually approve the design and move the order into production. Given that this order was designed by you and for you, all custom orders are non-refundable orders may only be cancelled if the customer has not approved the proof yet.

If you need to change a part of your order, please contact us using our HELP feature on the bottom right of our website. If you have not approved your design proof, we can make any edits or adjustments before starting production. 

Once you approve the proof electronically, an order moves into production and neither edits nor adjustments can be made to an order, nor can the order be cancelled.

To track your order please click here. Please be sure to enter the email associated with your CustomLids account.

Yes, we encourage all customers to create an account. This allows you to view your order history and past designs. All past designs are saved in your account, making reorders very simple, while also avoiding digitization fees on any previously digitized logos.

Almost anything can be customized on a hat. Licensed or trademarked logos can only be used with proof of ownership. Lids withholds the right to refuse orders containing anything deemed inappropriate or offensive.

Given that this order was designed by you and for you, all custom orders are non-refundable. All orders are inspected by our Quality Control Team before shipping to you. Lids does stand behind the quality of our product, so please contact us if you have any quality concerns. 

Payment is rendered upon placing your order. All major credit cards are accepted (Mastercard, VISA, American Express, & Discover), Google Pay.

Upon submitting your order, you will make payment at that time. Your order will move into production once your DESIGN PROOF has been accepted

To track your order please click here. Please be sure to enter the email associated with your CustomLids account.

Please contact us using our HELP feature on the bottom right of our website if you wish to cancel your order. Orders may only be cancelled if the customer has not approved the proof yet. Once the proof has been approved, the production process begins, and no changes or cancellations are allowed. The set-up fee for an order is non-refundable.

Given that this order was designed by you and for you, all custom orders are non-refundable. All orders are inspected by our Quality Control Team before shipping to you. Lids does stand behind the quality of our product, so please contact us if you have any quality concerns.

If there is an issue with your Customized order, please let us know within 14 days of delivery via the "Get Help" button on the bottom right corner of our website.

A coupon or promotional code discounts the price on single item or an entire purchase. Sitewide coupon codes work for all regular priced and clearance items. 

Coupons and promotional codes are available by subscribing to our email list and, when applicable, will be displayed on the front page of our website. To subscribe to our email list, please click the GET 15% OFF button in the bottom left of the website. 

Add your item(s) to your cart and go to the checkout page to enter your coupon code or promotional code into the discount code box.

Your coupon may  have expired.

Only one discount applies per order.

Some coupons apply only to a specific product or exclude specific products.

Coupons may have a minimum purchase.

Please note, bulk discounting and coupon codes/promotional code WILL stack.

If you are still having issues, reach out to CLSupport@lids.com and a representative will get back to you.